Episode 042: Fourteen Million in Sales. Panic Attacks Every Morning with Rich Potter
Episode Summary
Rich Potter looks, from the outside, like a guy who simply wins. Corporate sales executive who built a half million dollar desk into fourteen million in five years. Photo booth entrepreneur who put his equipment on Garth Brooks's stadium tour semi truck and did events for Larry Fitzgerald and NASCAR. Amazon wholesale seller who hit a million dollars by year two. Gym franchise owner. Franchise broker who has helped hundreds of people start businesses. Every chapter looks like another win stacked on the last one.
What that highlight reel skips is 2019, the year Rich bought a Snap Fitness franchise as a turnaround project, discovered within two to three months that the corporate support was nonexistent and the previous owner had not disclosed key problems, and started waking up in the middle of the night with panic attacks he had never experienced before. He had built three successful businesses by that point. He was the guy who figured things out. And here was a gym slowly convincing him he was about to lose everything he had built, triggering a catastrophizing spiral that did not match who he actually was.
He sold the gym within a year, just months before Covid hit and would have closed it anyway. The buyers who took it over were not so lucky. Rich calls it luck. But the anxiety that gym triggered did not disappear when the business did. It became something he still manages today, six years later, not every day, but enough that procrastination and slow business stretches can still trigger it. What changed everything was not eliminating the anxiety. It was redirecting his focus outward, toward coaching other Amazon sellers through Jim Cochrum's community, toward deepening friendships during Covid isolation that turned his neighbor's back patio into a three a.m. hangout spot, and eventually toward franchise brokering, where his entire job is helping other people find the right business for their life instead of chasing the next shiny opportunity for himself.
This episode is for anyone holding themselves together with one hand while building with the other, and wondering if that counts as strength.
In This Episode, You'll Discover:
- How Rich built a half million dollar electronic components sales desk into a fourteen million dollar territory within five years at the same company, becoming the top salesperson in his region while starting at the bottom of the totem pole
- What it felt like to nearly lose sixty to seventy percent of his commission overnight when his largest account got bought out by an Indian company, and how that fear pushed him toward a photo booth business that ended up touring with Garth Brooks and Trisha Yearwood
- The exact moment Rich realized entrepreneurship offered a higher ceiling than even his best year in corporate sales, and why he describes the shift as both income freedom and eventually time freedom
- What happened when he bought a struggling Snap Fitness franchise in 2019 as a turnaround opportunity, why the corporate support and seller disclosure failed him almost immediately, and how undisclosed problems combined with declining memberships triggered panic attacks he had never experienced in any previous business
- The specific moment Rich decided to sell the gym rather than push through, why he separates that decision from failure entirely, and the statistic about how many businesses the average millionaire builds before finding the one that works
- How partnering with Jim Cochrum's Amazon coaching community shortly after selling the gym became unexpectedly healing, and why shifting his focus from his own growth to helping other people build their businesses changed something deeper than just his bottom line
- Why Covid, despite the isolation it imposed on the wider world, became the season Rich built his deepest adult friendships, including the neighbor relationship that turned into nightly three a.m. patio hangouts during lockdown
- What Rich actually does as a franchise broker today, how he avoids leading with a hot brand or trendy concept, and the entrepreneurial assessment process he uses to match people with businesses that fit their actual lifestyle, skill set, and budget rather than someone else's idea of success
Key Takeaways:
- The Highlight Reel Hides the Year the Wheels Almost Came Off. Rich looks like someone who simply wins. The truth is a 2019 franchise purchase triggered panic attacks that still surface today, six years later. Behind every steady stream of business wins, there can be a private battle nobody sees. Do not assume someone's outward success means they are not also quietly holding something together.
- Walking Away From a Bad Fit Is Not Failure. It Is Discernment. Rich had never failed at a business before the gym. His instinct was to push through because quitting felt like admitting defeat. He recognized fast that this particular situation was different from every other hard thing he had pushed through, and the discipline to tell the difference, rather than forcing persistence onto a problem that called for an exit, was what protected everything else he had built.
- The Anxiety Does Not Disappear. You Learn to Manage the Triggers. Rich is honest that the panic attacks from 2019 are not a closed chapter. They still surface, particularly around procrastination on hard tasks or slow stretches in business. The goal was never permanent elimination. It was building a simple enough daily practice that the anxiety does not run the show.
- Helping Other People Heals Something Self-Focus Cannot Touch. Rich spent years asking what he could do to grow his own businesses and build his own wealth. The shift into coaching other Amazon sellers, almost by accident, became one of the most healing decisions of his life. There is a difference between succeeding for yourself and succeeding through other people's wins. The second one carries weight the first one cannot replicate.
- Isolation Is Where People Quietly Get Hurt. Rich names this directly. Modern convenience, remote work, and grocery delivery have made it possible to never leave the house. Humans evolved as social creatures meant to sit around a fire telling stories. The stories people tell themselves in isolation are almost always less accurate and more damaging than the truth a real conversation would surface.
- Keep the Routine Simple Enough to Actually Sustain. Rich's morning practice is binaural sound wave audio through headphones and a two mile walk. That is the entire system. No cold plunge, no elaborate stack of habits. His point is sharp: some people's self-improvement routine becomes more stressful than the stress it was meant to solve. Simplicity that you actually do beats complexity that collapses under its own weight.
- Never Lead With the Hot Brand. As a franchise broker, Rich refuses to start by pitching a trendy concept. He starts with an entrepreneurial assessment and discovery conversations to understand who someone actually is, what lifestyle they are trying to build, and what budget they are working with. Matching the person to the opportunity, rather than the opportunity to the person, is the entire difference between a business that fits and one that becomes another version of the gym disaster.
- Keep Betting on Yourself. Rich's definition of grit, repeated twice in the conversation for emphasis. Not betting on the market, not betting on a particular outcome, but betting on your own ability to learn, adapt, and figure it out regardless of what changes around you. He calls it the most important bet anyone can ever make.
Timestamps:
- [00:00] Karl introduces Rich Potter: corporate sales veteran, serial entrepreneur, franchise broker, and a man who has fought panic attacks every day since 2019
- [03:00] Arizona State, the 2008 crash, and getting trained for a job that did not exist yet when he graduated
- [07:00] Building a half million dollar account base into a fourteen million dollar territory and becoming the top salesperson in the region within five years
- [11:00] The scare that started everything: his largest account getting bought out by an Indian company and the threat to sixty to seventy percent of his commission
- [15:00] The photo booth business: borrowing ten thousand dollars from his dad, scaling to two booths and a bubble soccer division, and touring with Garth Brooks and Larry Fitzgerald
- [19:00] Karl's ad break: The Grit Code Exposed at https://gritcodeexposed.com
- [20:00] Discovering FBA through a high school friend whose brother founded Bucked Up Energy, and pivoting into Amazon wholesale instead of retail arbitrage
- [24:00] The income freedom realization: why entrepreneurship's ceiling felt higher than even his best year in corporate sales
- [28:00] Selling himself versus selling product: how an introvert built a sales career on listening rather than pitch tactics
- [32:00] The Snap Fitness purchase in 2019: a turnaround opportunity, terrible corporate support, and undisclosed problems from the previous owner
- [36:00] The panic attacks begin: catastrophizing about losing everything he had built, and why this felt completely different from any stress he had experienced before
- [40:00] The decision to sell within a year, narrowly avoiding Covid's impact on the gym, and why he separates that outcome from failure entirely
- [44:00] Karl's ad break: The Grit Code Exposed at https://gritcodeexposed.com
- [45:00] The pivot into coaching with Jim Cochrum's Amazon community, and why turning his focus outward toward other people's success became unexpectedly healing
- [49:00] How Covid isolation became the season Rich deepened his closest adult friendships, including the three a.m. patio hangouts with his neighbor
- [53:00] Why men in particular tend to isolate inside their businesses, and the deliberate effort it takes to reverse that instinct
- [57:00] Whether the anxiety still shows up today: the honest answer about what triggers it now versus 2019, including procrastination and slow business stretches
- [01:01:00] Rich's simple morning and evening routine: binaural sound wave audio, a two mile walk, and why he refuses to overcomplicate it
- [01:05:00] Karl's ad break: The Grit Code Exposed at https://gritcodeexposed.com
- [01:06:00] How Turo led him into franchise brokering through a connection made while renting out cars in Phoenix
- [01:10:00] What Rich actually does as a franchise broker: the entrepreneurial assessment, never leading with a hot brand, and matching people to businesses that fit their actual life
- [01:14:00] The vending machine success story and the mechanic friend who replaced his six figure income through a franchise Rich helped him find
- [01:17:00] The sixty-second message to his younger self: keep betting on yourself and never stop learning how to apply what you already know
- [01:19:00] Grit defined: continuing to bet on yourself regardless of the moment, the struggle, or the success
- [01:20:00] The directive: sleep deliciously, the phrase Rich tells his kids every night and the legacy framework underneath it
- [01:22:00] Steven Dolan's question from Episode 40: what are you doing to help your community and the betterment of society?
- [01:24:00] Rich's question for the next guest: what is the bet you are making on yourself right now that other people think is wrong?
- [01:26:00] Where to find Rich and Karl's close
Resources & Links:
- Organization: Franchise Brokers Association, Orlando Florida (Rich's licensing and training body, representing over five hundred franchise and business opportunity concepts)
- Book: "Don't Believe Everything You Think" by Joseph Nguyen (referenced by Karl in discussion of overthinking and anxiety)
- Challenge: The Grit Code Exposed at https://gritcodeexposed.com
Connect with Rich Potter:
- Website: https://franchiseheroes.co
- LinkedIn: https://www.linkedin.com/in/rich-potter-533381a/
- Facebook: https://www.facebook.com/rich.potter.16
Connect with Karl Jacobi:
- Website: https://successwithkarl.com
- LinkedIn: https://www.linkedin.com/in/karljacobi
- Facebook: https://www.facebook.com/karl.jacobi
- Instagram: https://www.instagram.com/successwithkarl
- YouTube: https://www.youtube.com/@KarlJacobi
- TikTok: https://www.tiktok.com/@successwithkarlj
Creators and Guests
Host
Karl Jacobi
Host of The Grit Factor Podcast, Resilience & Performance Coach, Founder, Entrepreneur, Combat Veteran
